Frequently Asked Questions

Below you can find answers to the questions our customers are most curious about.

❓ 1. I placed my order, what happens now?

Once your order has been successfully placed, you will receive a confirmation email. Your order will be prepared and shipped within 24 hours. Once shipped, tracking information will be sent to you via SMS and email.

❓ 2. How long does it take for the cargo to arrive?

Your orders usually reach your address within 1-3 business days. In rural areas and special cases, this period may be longer.

❓ 3. Can I make a return or exchange?

Yes, you can return or exchange unused items within 14 days of delivery. For detailed information, you can check out our [Return and Refund Policy] page.

❓ 4. What payment methods do you accept?

You can shop securely using credit card, debit card and money transfer/EFT. All transactions are protected by a 256-bit SSL certificate.

❓ 5. Is it possible to return second-hand products?

Returns are accepted for second-hand products only if they are damaged in shipping or not described. We recommend that you read the product details carefully before purchasing.

❓ 6. Are your products original?

Yes, all our products are original and have been carefully checked. 2. Second-hand products are also offered for sale after going through a detailed quality control process.